We will do our best to help with all order change requests, however, if an item is out of stock or if your order has already shipped, it may not be possible to accommodate all requests. We will, however, try our hardest to find the best solution for you.

Orders for in-stock items, placed on our online store are usually processed for shipment in 2-24 hours, so if you’d like to change your order it’s best to email or phone our support team as quickly as possible. (Please bear in mind that we operate during Australian business hours.)

Please contact our helpful support team to change or upgrade your order.

We recommend reading our FAQs and contacting us before placing your order to make sure you are getting the best Flow product that fulfils what you want and need.