Our products are proudly designed and manufactured in Australia and are covered by a 12 month limited warranty, as per Australian consumer law, and by an International Product Warranty. You can read our full warranty details here.
Our patented Flow Frames, when used in the method for which they are intended, should last for many years in the field.
As a company we are really passionate about conservation and our ecological footprint, so have made the decision to allow small cosmetic blemishes in our timber components, as we feel these will not affect your product and the wonderful benefits you can receive from beekeeping with Flow.
It’s important to note that our team takes any manufacturing issues or faults very seriously and are here to support you in the rare chance that you receive anything that impacts the functionality of your hive.
If you do have any concerns upon receiving your order, please contact us and we will assist you in resolving these issues as soon as possible.
To help us speed up the process, please email some photographs, along with your order number, and we will be in contact as a matter of priority.